Question 1

Is The Apple Truck affliated with any other company?

Accepted Answer

The Apple Truck is owned by Bird Dog Agribusiness, Inc. Both companies are located in Ann Arbor, Michigan.

Question 2

Is your cider gluten, nut and GMO free? Do you add sugar?"

Accepted Answer

We do not add sugar to our cider - that sweetness... that’s the apples!

There are no nuts or gluten in our cider facility. For flavored ciders, we do use seasoning mixes from a facility that does utilize gluten and tree nuts but in a separate part of their plant. They have provided us with a verified allergen program to prevent any cross contamination of allergenic materials.

We do not grow or work with growers who grow GMO-modified apples - there’s only one variety that is GMO.

And cider is all apples - although bees do help out those blossoms in the spring so the apples can set :)

Question 3

can't pick up my pre-order. What should I do?

Accepted Answer

If you can't pick up your pre-order, you are allowed to have a friend or family member pick up your pre-order for you! If you still need assistance, please reach out to info@theapple-truck.com, and one of our customer service members will be glad to help!

Question 4

I missed my scheduled tour stop! What should I do?

Accepted Answer

Oh no! Let's see if we can find a solution! Please reach out to info@theapple-truck.com and talk with our customer service folks. Unfortunately, we cannot offer refunds within five days of the Tour stop, but if you missed your stop, we can send you a store credit that can be used to purchase apples on your next visit

Question 5

What can I purchase on The Apple Truck tour?

Accepted Answer

We offer -½ bushel boxes (20 lbs) of freshly picked Michigan apples (½ sweet & ½ tart) and ½ gallon of our specially made Huron Honeycrisp apple cider!

Question 6

Where are your apples sourced?

Accepted Answer

The Apple Truck apples are grown, picked, and packed with love and skill on small family farms in Michigan. Michigan soil, temperature, and proximity from the great lakes make our apples extra special. Michigan apples are considered some of the best-tasting apples in the world.

Question 7

What apples are in the boxes?

Accepted Answer

Based on our research, apple lovers wanted both sweet and tart apples in their boxes. Our ½ bushel boxes include 20 lbs. of apples which are ½ sweet and ½ tart. The varieties available will vary based on availability during the season. Depending on the crop and timing, the varieties included in the box might comprise Paula Red, Ginger Gold, Gala, Macintosh, Honeycrisp, Jonathan, Empire, Joanagold, Fuji, Rome, Ida Red, Braeburn, and Cripps Pink. All are delicious for both eating and baking.

Question 8

Should I bring anything to a stop to better my experience?

Accepted Answer

We recommend bringing a cart or dolly to help carry your boxes.

Question 9

Can I walk up and purchase apples without pre-ordering online?

Accepted Answer

Unfortunately, we will not be accepting walk-ups. The only way to purchase apples from The Apple Truck is to pre-order. Click here to start pre-ordering your apples today!

Question 10

Do I have to pre-order my apples online?

Accepted Answer

The only way to purchase apples from The Apple Truck is to pre-order them online. Click here to start pre-ordering your apples!

Question 11

Do you offer smaller quantities?

Accepted Answer

We only sell our apples in a ½ bushel, 20-pound box. If you think this may be too many, we recommend sharing with a friend, cooking with your apples, or canning/freezing them! You can also visit our recipe page for inspiration.

Question 12

How many apples are in a 20 lb box?

Accepted Answer

In a ½ bushel box, we usually get anywhere between 40-60 apples per box.

Question 13

Where can I find The Apple Truck apples?

Accepted Answer

You can click here to view our tour map and search for the location nearest to you.

Question 14

Can I change the details of my pick-up?

Accepted Answer

It may be possible to make changes to your pick-up, but each situation is unique. Five days before each tour date, we purchase apples on your behalf. If you have any questions regarding changing the date, time, or location of a pick-up, please reach out to us at info@theapple-truck.com

Question 15

I have quality issues with my box of apples. What should I do?

Accepted Answer

First off, we're so sorry that our apples fell short of perfection! Although we do everything that we can to ensure quality, all products of nature will sometimes have a mind of their own!
We will be more than happy to take care of any issues you have! Please reach out to info@theapple-truck.com within 30 days of your purchase and let us know what issues you have and which stop you picked up your apples from.

Question 16

Can you ship apples to my house?

Accepted Answer

Unfortunately, we cannot ship apples directly to you. The only way to get apples from us is to place a pre-order and then pick them up on the scheduled date, time, and location.

Question 17

How do I place my pre-order for The Apple Truck tour?

Accepted Answer

1. You can click here and find the nearest tour stop in your area!
2. Once you find the closest stop, you can select the date and time you wish to pick up your order.
3. After that, you can select all products you would like to add to your order!
4. Once you place your pre-order, you'll receive an email with a summary of your order and a QR code. You'll need to bring this QR code to the tour stop to pick up your order.
5. Remember, the only way to purchase apples from The Apple Truck is to pre-order them online.
6. Click here to start pre-ordering your apples!

Question 18

How do I know my pre-order has been placed for The Apple Truck tour?

Accepted Answer

Once you place your pre-order, you'll receive an email with a
summary of your order and a QR code. You'll need to bring this QR code to the tour stop to pick up your order. If you don't see an email in your inbox, check your spam or junk folder. If you still do not see an email, reach out to info@theapple-truck.com, and our customer service team will help verify your order.

Question 19

I've lost my QR Code or Order Number. What do I do now?

Accepted Answer

No need to panic! Just reach out to info@theapple-truck.com and let us know. You can also tell us the name and email address of the person who placed the pre-order. Then, we will be able to find it and fulfill your order quickly!

Question 20

What kind of apples do you offer?

Accepted Answer

Our research showed that apple lovers want a variety of apples that can be used for both baking and eating. We provide ½ bushel or roughly 20 lbs. of two apple varieties -- ½ sweet and ½ tart. All apples we provide are suitable for both eating and baking. Depending on the crop and timing, the varieties included in the box may comprise Paula Red, Macintosh, Honeycrisp, Jonathan, Joanagold, Rome, Ida Red, and Braeburn.

Question 21

Are your apples organic?

Accepted Answer

The terminology for our apples is "minimally treated." The only time the trees are sprayed is to save the crop. Spraying is always an emergency option.

Question 22

Are your apples genetically modified (GMO)?

Accepted Answer

Our apples are non-GMO and are minimally treated. That means that treating the crop is always a last resort, never our first option. However, individual orchards do reserve the right to protect the crop should it become vulnerable. Our orchards are GLOBAL GAP (Good Agricultural Practices) or PRIMUS certified, which means that they have been recognized for growing wonderful fruit, taking care of the land, and cultivating sustainable farming practices. In addition, our Huron Honeycrisp apple cider is processed in FDA-certified facilities.

Question 23

Can I refrigerate my apples to extend their shelf life?

Accepted Answer

Apples last 2-4 weeks in your pantry or 1-2 months in the refrigerator.

Question 24

How fresh are The Apple Truck apples?

Accepted Answer

Apples from our trees will make it to your hands typically within 48-72
hours of picking.

Question 25

Why are The Apple Truck apples so much better than grocery store apples?

Accepted Answer

The Apple Truck apples surpass grocery store apples because they are just hours off the tree when we ship them. Additionally, The Apple Truck apples are picked when they are ripe and not a second before.

Grocery store apples can spend many, many days and months in distribution or storage before making it to their final location, which is why their flavor and texture can be so inconsistent.

Question 26

When is the Michigan apple season?

Accepted Answer

Michigan apple season typically spans from late August through late October or early November. Our tour starts in early September and runs until early November.

Question 27

Why Will I Love Michigan Apples?

Accepted Answer

Michigan's climate is ideal for apple harvesting due to its nutrient-rich soil and proximity to the freshwater Great Lakes. As a result, any quality fruit produced in Michigan guarantees a spectacular experience with every bite: They are perfectly crisp and firm every time!

Question 28

Tell me about your Honeycrisp Apple cider.

Accepted Answer

This sweet, crisp apple leads with a hint of honey and has created a buzz in the last decade - making for a deliciously fresh, pressed cider. Our Honeycrisp apple cider is made in Michigan from Honeycrisp apples. Our honeycrisp cider is pasteurized, extending the life, quality, and safety of our product. The product should be used within 30 days of purchasing.

Question 29

Why The Apple Truck Apples?

Accepted Answer

All of The Apple Truck apples are grown and packed with care and skill by small family orchards in Michigan.

Michigan's climate is ideal for apple harvesting due to its nutrient-rich soil and proximity to the freshwater Great Lakes. As a result, the quality fruit produced in Michigan guarantees a spectacular experience with every bite. Our apples are perfectly crisp and firm every time!

Most grocery store apples you are eating today were likely either picked last season or were imported. This means there has been a long journey from the farm to shelf to your table.

The Apple Truck brings apples to you only a few days after they have been picked from the tree. That means crisper and tastier apples for you! Additionally, our partner farms do not have to store apples over the winter, which is a step in the right direction for a smarter, more sustainable food chain.

Question 30

Are you apples waxed?

Accepted Answer

No, we do not wax our apples.

The Apple Truck FAQ'S

317 S. Division. Ann Arbor, MI 48104
chat with us at: info@theapple-truck.com

faq

PRIVACY POLICIES

TERMS AND CONDITIONS

REFUND POLICIES